
- info@tadbeeralsafwa.ae
- Mon/Sat 9.00am to 9.00pm
Privacy Policy
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Introduction
Alsafwa Domestic Services (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our WhatsApp Business Services. By using our WhatsApp Business Services, you agree to the collection and use of information in accordance with this policy.
Information We Collect
- Personal Information
- Name
- Phone number
- Email address (if provided)
- Address (if provided)
- Any other information you voluntarily provide during your communication with us.
- Usage Data
- Messages sent and received
- Time and date of communications
- Interaction patterns and preferences
How We Use Your Information
We use the collected information to:
- Provide, operate, and maintain our services
- Improve, personalize, and expand our services
- Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the service, and for marketing and promotional purposes
- Process your transactions and send you related information, including purchase confirmations and invoices
- Send you technical notices, updates, security alerts, and support and administrative messages
- Monitor and analyze usage and trends to improve your experience with our services
- Respond to your comments, questions, and requests and provide customer service
Legal Basis for Processing Personal Data
We process Personal Data based on the following legal grounds:
- Consent: You have given your consent for processing your data for one or more specific purposes.
- Performance of a Contract: Processing is necessary for the performance of a contract with you and/or for any pre-contractual obligations thereof.
- Legal Obligations: Processing is necessary for compliance with a legal obligation to which we are subject.
How We Share Your Information
We do not share your personal information with third parties except in the following circumstances:
- With Service Providers: We may share information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include payment processing, data analysis, email delivery, hosting services, customer service, and marketing efforts.
- For Legal Reasons: We may disclose your information if we are required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
- Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
Data Security
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
Your Data Protection Rights
Depending on your location, you may have the following rights regarding your personal data:
- The right to access – You have the right to request copies of your personal data.
- The right to rectification – You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our contact information provided below.
Retention of Your Information
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your personal information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.
Children’s Privacy
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under age 13 without verification of parental consent, we take steps to remove that information from our servers.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
- By email: info@tadbeeralsafwa.ae
- By phone number: 0097142520414
- +971 4 252 0414
- info@tadbeeralsafwa.ae
- Mon/Sat 9am-9pm
- Dubai, United Arab Emirates
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- info@tadbeeralsafwa.ae
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